How are grievances tracked for follow-up and closure?

• A. Only by verbal acknowledgment.
• B. By personal notes in the supervisor's desk.
• C. Through assigned tracking numbers, response timelines, and documented resolutions.
• D. By annual reviews with no tracking.

Answer: (C)

Grievances are managed through a formal workflow that assigns a unique tracking number to each submission, sets a defined timeline for a response, and records all actions and the final resolution. This creates a clear, auditable path from intake to closure, showing what was requested, who handled it, what steps were taken, and the outcome. Having a tracking number keeps the case organized as it moves through investigation, communication, and resolution stages, and the documented timeline ensures timely follow-up and accountability. Without this structured record, verbal acknowledgment or private notes don’t provide a reliable history, and relying on annual reviews with no ongoing tracking misses active issues and delays closures. This combination—tracking numbers, response deadlines, and documented resolutions—best supports follow-up and final closure.